This policy sets out the returns policy for goods or services purchased through this online store, operated by seraglia
Unless stated, our items either are vintage and have been previously worn or used, or are made from components that have been worn or are antique and may have signs of wear. We do our absolute best to ensure that we describe the date and condition of our items as accurately as possible.
Under the Consumer Protection (Distance Selling) Regulations 2004, if you change your mind about a purchase you have made within 28 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return. In this case you will not be entitled to a refund of any postage or delivery changes or of any cost you incur in returning the item to us.
Our standard returns policy entitles you to a full refund of the purchase price less any postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days. In exceptional cases we may accept returns after this time, however this is at our discretion.
Some couture items are supplied to definite order only, and are clearly marked as such.
PLEASE CONTACT US - WE CAN HELP
If the item you purchased arrives broken, or does not work properly, or you think the item was not as described in the item description, please contact us within 5 working days. We also ask that you contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
if this is not the case and you would still like to return the item for a refund, we will of course refund the purchase price, and in cases where we are at fault, basic postage charges. Optional express delivery charges are a premium service and are not refundable.
In case of items that are damaged or lost in transit we reserve the right to seek compensation from postal service before refunding your payment. Please note this can take several weeks.
RETURNING YOUR ITEM
In all cases please contact us ASAP to let us know that you will be returning the item. It must be in the same packing in which it was sent, and in the same condition as when it was sent by us.
Once your return is received and inspected we'll contact you to let you know whether a full or partial refund will be processed or not, and credit your original method of payment, within 7 working days.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a code or voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
Please note that sale items are not eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.